open to work

Seeking full-time roles (remote, hybrid, or in-office) in the Chicago area.

Skills

Research: Qualitative Research, Mixed-Methods Research, User Interviews, Usability Testing, Focus Groups, Survey Design & Analysis, Task Analysis, Generative Research, Journey Mapping, Ethnographic Research, Rapid Iterative Research, A/B Testing, Accessibility

Tools: Qualtrics, Zoom, Dedoose, UserTesting, Miro, Adobe InDesign, Notion, Asana, Airtable, SurveyMonkey, Canva, Trello, SPSS

Experience

  • Accelerated project timeline by 6 weeks by identifying scheduling barriers and implementing Calendly with automated reminders

  • Synthesized pain points from 100+ remote & in-person interviews, surveys, and focus groups into actionable insights that informed cross-functional product team workflow improvements and increased user satisfaction

  • Led 10 qualitative and mixed-method studies on barriers and decision-making patterns, identifying universal pain points versus segment-specific needs to guide product prioritization

  • Increased research insight consistency by 25% by establishing analysis frameworks, training 6 junior researchers on thematic analysis best practices and structured tagging systems

Senior Qualitative Research Specialist

University of Illinois Chicago

  • Conducted 13 usability testing interviews examining community health messengers navigate a social media dashboard, identifying design opportunities for social computing tools (published in ACM on Human-Computer Interaction)

  • Spearheaded user research for statewide health initiative across 4 universities and 2 community organizations, managing 12 researchers and facilitating co-design workshops to develop messaging strategies

  • Evaluated 6 public health messaging campaign launches through surveys and engagement metrics, identifying high-performing content strategies and user adoption barriers

  • Partnered with cross-functional product, research, and design teams, translating findings for technical and non-technical stakeholders and influencing product roadmaps

Product Research Manager

Morehouse School of Medicine

  • Managed end-to-end research with 500+ users navigating housing instability, identifying service access pain points that informed intake workflow redesign and led to protocol changes at 5+ shelters

  • Designed research operations framework across 3 cross-functional teams (15 researchers), establishing standardized recruitment and data collection protocols that enabled consistent user behavior analysis

  • Performed statistical analysis of 4,000+ participant dataset to identify demographic disparities, finding specific groups experienced 145% higher risk of negative outcomes and informing targeted intervention strategies

Mixed-Methods Research Lead

Georgia State University

Education

Doctor of Philosophy – Sociology, Georgia State University | 2024

Master of Arts – Sociology, Georgia State University | 2019

Bachelor of Arts – Psychology, University of Missouri-Columbia | 2015